Source : Zenger Folkman
What is one of the most critical things needed to improve anything?
Feedback.
When we receive feedback, we understand what we are doing well, what we can do better, and what needs to change. When we act on that feedback, we improve ourselves.
But giving and receiving feedback is not always easy.
44% of managers say that giving criticism is stressful or difficult.
And it is not surprising. Managers are expected to have difficult conversations, give corrective feedback, address performance issues, and help people improve—but many are never properly trained on how to have these conversations.
Gallup has found that most managers have not been trained to evaluate performance, give feedback, or create developmental plans.
So what happens? Managers may avoid difficult conversations altogether. They may delay feedback until a small issue becomes a bigger problem. Or they may give corrective feedback in a way that makes the other person feel attacked, judged, or humiliated.
And receiving feedback is a skill too. When managers don't know how to receive critical feedback, they may become defensive, justify their actions, blame others, or miss an opportunity to learn and improve themselves.
This can lead to difficult conversations being avoided, performance issues continuing for too long, employees becoming defensive or fearful, trust being damaged, problems being discussed too late, managers missing their own opportunities to improve, and employees missing opportunities to learn and grow.
Giving feedback is a skill. Receiving feedback is a skill. And both need to be learned and practised.
This program helps managers and leaders develop the confidence and skills to give feedback with clarity and empathy, receive critical feedback with openness, and turn feedback into meaningful improvement.
Because feedback should not make people feel smaller. It should help people become better.
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Leaders deliver feedback with confidence and care Feedback is clear, specific, and timely Feedback focuses on growth and improvement People receive feedback with openness and curiosity Feedback becomes part of everyday work
More Confident Feedback Conversations
Better Performance And Continuous Improvement
A Structured Feedback System Across The Organization
A Culture Of Continuous Improvement
Stronger Trust Between Managers And Teams
Train Your Managers to Build a Culture of Effective Feedback in Your Organization with Practical Training, Tools & Frameworks, and the Support of an Accountability Partner.
Learn, discuss, practise, and experience active listening through real workplace situations.
Get practical tools and frameworks to apply what you learn in your everyday conversations at work.
Get ongoing support to practise the skill, reflect on your progress, and stay accountable.
See actual behaviour change in your managers
Behavior Doesn't Change Through Training Alone.
who supports your managers in implementing feedback tools and frameworks and building a culture of open, honest, and constructive feedback.
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